/* Cortinas Lumos · Leads (4-nov-2026, Charlie: «lo más parecido a nivel estético y visual que el WhatsApp»).
   Paleta de WhatsApp Web: fondo gris claro, verde #00a884 en lo activo, burbujas #d9fdd3 / blanco sobre #efeae2.
   Se carga después de panel.css solo si cliente.json trae "tema_css". */
:root{--bg:#f0f2f5;--card:#fff;--ink:#111b21;--mut:#667781;--line:#e9edef;--acc:#111b21;--acc2:#d9fdd3;
--brand:#00a884;--brandink:#008069;--onbrand:#fff;--warn:#b45309;--warn2:#fdf3e2;--bad:#ea0038;--bad2:#fde8ec;
--ok:#00a884;--ok2:#e7f8f2;--verde:#25d366;--sombra:0 1px 3px rgba(11,20,26,.08)}
body{font-family:"Segoe UI",-apple-system,BlinkMacSystemFont,Helvetica,Arial,sans-serif;background:var(--bg);color:var(--ink)}
a{color:var(--brandink);font-weight:500}a:hover{text-decoration:underline}
header{background:#fff;color:var(--ink);border-bottom:1px solid var(--line)}
header .logo{background:transparent;padding:0}header .logo img{height:22px}
header nav a{color:var(--mut);border:0;background:transparent;font-weight:500;border-radius:999px}
header nav a:hover{text-decoration:none;background:var(--bg);color:var(--ink)}
header nav a.on{background:#e7fce3;color:var(--brandink)}
header .buscar-nav input{border:0;background:var(--bg);color:var(--ink);border-radius:8px}
header .buscar-nav input::placeholder{color:var(--mut)}
main{max-width:1400px}
.panel{border-radius:10px;box-shadow:var(--sombra);border-color:var(--line)}
button{background:var(--brand);color:#fff;border-radius:999px;font-weight:600}
button:hover{background:var(--brandink)}
button.sec{background:#fff;color:var(--ink);border:1px solid var(--line)}
input,select,textarea{border-radius:8px}
.chip{background:var(--bg);color:var(--mut)}
.filtros a.on{background:#e7fce3;color:var(--brandink);border-color:#e7fce3}.filtros a.on span{color:var(--brandink)}
.flash{background:#e7fce3;color:var(--ink)}
.entrar{border-radius:10px;box-shadow:var(--sombra)}

/* Números de arriba: chicos, en una línea (no bloques grandes) */
.kpis{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:12px}
.kpi{display:flex;align-items:baseline;gap:6px;padding:6px 12px;border-radius:999px;border:0;background:#fff;box-shadow:var(--sombra)}
.kpi b{font-size:15px}.kpi span{font-size:13px;color:var(--mut)}
.kpi.nuevo{background:var(--verde)}.kpi.nuevo b,.kpi.nuevo span{color:#fff}

/* Tablero como lista de chats: las columnas se reparten el ancho, nunca scroll hacia el lado */
.tablero.chats{display:grid;grid-template-columns:repeat(var(--ncol,3),minmax(0,1fr));gap:12px;overflow:visible}
.tablero.chats .col{background:#fff;border-radius:10px;padding:0;box-shadow:var(--sombra);min-width:0;display:flex;flex-direction:column;
  max-height:calc(100vh - 150px)}
.tablero.chats .col h3{margin:0;padding:12px 16px;border-bottom:1px solid var(--line);font-size:13px;color:var(--brandink);letter-spacing:.3px}
.tablero.chats .col h3 span{background:var(--bg);color:var(--mut);border-radius:999px;padding:0 8px;font-weight:600}
.lista-chats{overflow-y:auto;flex:1}
.fila{display:flex;align-items:center;gap:12px;padding:0 0 0 14px;color:var(--ink);text-decoration:none;font-weight:400}
.fila:hover{background:#f5f6f6;text-decoration:none}
.fila .av{position:relative;flex:0 0 46px;height:46px;border-radius:50%;display:flex;align-items:center;justify-content:center;
  font-weight:600;font-size:17px;color:#fff;background:hsl(var(--h,160) 38% 58%)}
.fila .canal{position:absolute;right:-5px;bottom:-4px;width:21px;height:21px;border-radius:50%;border:2px solid #fff;display:flex}
.fila .canal.ic-ig{border-radius:7px}
.fila .canal svg{width:100%;height:100%}
.fila .canal.ic-wa{background:var(--verde)}
.fila .canal.ic-ig{background:radial-gradient(circle at 30% 107%,#fdf497 0%,#fd5949 45%,#d6249f 60%,#285aeb 90%)}
.fila .cuerpo{flex:1;min-width:0;padding:11px 14px 11px 0;border-bottom:1px solid var(--line);display:flex;flex-direction:column;gap:2px}
.fila .l1,.fila .l2{display:flex;align-items:center;gap:8px;min-width:0}
.fila .l1 b{flex:1;min-width:0;font-weight:500;font-size:15.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.fila time{flex:0 0 auto;font-size:12px;color:var(--mut)}.fila time.verde{color:var(--verde);font-weight:600}
.fila .prev{flex:1;min-width:0;font-size:13.5px;color:var(--mut);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.fila .check{width:16px;height:11px;color:#53bdeb;vertical-align:-1px;margin-right:3px}
.fila .badge{flex:0 0 auto;font-style:normal;background:var(--verde);color:#fff;font-size:12px;font-weight:600;min-width:20px;height:20px;
  border-radius:999px;display:flex;align-items:center;justify-content:center;padding:0 6px}
.fila .espera{flex:0 0 auto;font-style:normal;font-size:11.5px;color:var(--warn);background:var(--warn2);border-radius:999px;padding:1px 7px}
.fila.nueva .l1 b{font-weight:600}.fila.nueva .prev{color:var(--ink)}
.tablero.chats .vacio{color:var(--mut);padding:16px;font-size:13px}
@media (max-width:760px){
  .tablero.chats{grid-template-columns:1fr}
  .tablero.chats .col{max-height:none}
  .lista-chats{overflow:visible}
}

/* Conversación: burbujas de WhatsApp */
.mensajes{background:#efeae2;border-radius:8px;padding:10px}
.burbuja{background:#fff;border-radius:8px;box-shadow:0 1px .5px rgba(11,20,26,.13);border:0}
.burbuja.sale{background:#d9fdd3}
.burbuja .nota{color:var(--mut)}

/* Tarjeta = conversación de WhatsApp Web (tarjeta_chat) */
.av{position:relative;flex:0 0 40px;width:40px;height:40px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;
  font-weight:600;font-size:16px;color:#fff;background:hsl(var(--h,160) 38% 58%)}
.av.grande{width:96px;height:96px;font-size:38px}
.wa{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:0;background:#fff;border-radius:10px;overflow:hidden;
  box-shadow:var(--sombra);height:calc(100vh - 96px);min-height:480px}
.wa-chat{display:flex;flex-direction:column;min-width:0;min-height:0;border-right:1px solid var(--line)}
.wa-cab{display:flex;align-items:center;gap:12px;padding:10px 16px;background:#f0f2f5;border-bottom:1px solid var(--line)}
.wa-atras{color:var(--mut);display:flex}.wa-atras svg{width:24px;height:24px}
.wa-quien{flex:1;min-width:0;display:flex;flex-direction:column}
.wa-quien b{font-weight:500;font-size:16px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.wa-quien small{color:var(--mut);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.wa-etapa{color:var(--brandink);font-weight:600}
.wa-canales{display:flex;gap:4px;background:#fff;border-radius:999px;padding:3px}
.wa-canales a{padding:4px 12px;border-radius:999px;color:var(--mut);font-size:13px;text-decoration:none}
.wa-canales a.on{background:#e7fce3;color:var(--brandink)}
.wa-info{background:transparent;color:var(--mut);padding:4px;border-radius:50%;display:none}.wa-info:hover{background:#e9edef}
.wa-info svg{width:24px;height:24px;display:block}
.wa-msgs{flex:1;overflow-y:auto;padding:14px 7%;background:#efeae2;display:flex;flex-direction:column;gap:2px}
.wa-dia{align-self:center;margin:10px 0 6px}.wa-dia span{background:#fff;color:var(--mut);font-size:12.5px;padding:5px 12px;border-radius:8px;
  box-shadow:0 1px .5px rgba(11,20,26,.13);text-transform:none}
.wa-b{max-width:65%;padding:6px 8px 4px 9px;border-radius:8px;box-shadow:0 1px .5px rgba(11,20,26,.13);margin:2px 0;
  display:flex;flex-direction:column;font-size:14.2px;line-height:1.35}
.wa-b.entra{align-self:flex-start;background:#fff;border-top-left-radius:0}
.wa-b.sale{align-self:flex-end;background:#d9fdd3;border-top-right-radius:0}
.wa-b.fallo{background:#fde8ec}
.wa-autor{font-size:12.5px;font-weight:600;color:#06cf9c;margin-bottom:1px}.wa-autor.host{color:#7f66ff}
.wa-txt{white-space:pre-wrap;word-wrap:break-word;overflow-wrap:anywhere}
.wa-hora{align-self:flex-end;font-size:11px;color:var(--mut);margin-top:1px;display:flex;align-items:center;gap:3px}
.wa-hora .check{width:16px;height:11px;color:#53bdeb}
.wa-escribir{display:flex;align-items:flex-end;gap:8px;padding:10px 16px;background:#f0f2f5;margin:0}
.wa-escribir textarea{flex:1;resize:none;border:0;border-radius:8px;padding:10px 12px;font:inherit;font-size:15px;background:#fff;
  min-height:42px;max-height:140px;line-height:1.35}
.wa-escribir textarea:disabled{background:#f7f8fa;color:var(--mut)}
.wa-escribir button{flex:0 0 42px;width:42px;height:42px;padding:0;border-radius:50%;display:flex;align-items:center;justify-content:center}
.wa-escribir button svg{width:20px;height:20px}
.wa-plantilla{display:flex;gap:10px;align-items:center;padding:8px 16px 12px;background:#f0f2f5;margin:0;font-size:13px;color:var(--mut)}
.wa-plantilla span{flex:1}
.wa-lado{overflow-y:auto;background:#fff;min-width:0}
.wa-nav{display:flex;align-items:center;justify-content:space-between;gap:6px;padding:10px 14px;border-bottom:1px solid var(--line);font-size:13px}
.wa-nav span{color:#c4cbd0}.wa-nav small{color:var(--mut)}
.wa-ficha{display:flex;flex-direction:column;align-items:center;gap:6px;padding:22px 14px 16px;border-bottom:8px solid #f0f2f5;text-align:center}
.wa-ficha b{font-size:18px;font-weight:500}.wa-ficha a{font-size:13px}
.wa-datos{margin:0;padding:12px 18px;display:grid;grid-template-columns:auto 1fr;gap:8px 12px;font-size:14px;border-bottom:8px solid #f0f2f5}
.wa-datos dt{color:var(--mut)}.wa-datos dd{margin:0;text-align:right;overflow-wrap:anywhere}
.wa-acciones{display:flex;flex-wrap:wrap;gap:8px;padding:12px 18px;border-bottom:8px solid #f0f2f5}.wa-acciones form{margin:0}
.wa-historial{padding:12px 18px;font-size:13px}.wa-historial summary{cursor:pointer;color:var(--brandink);font-weight:600}
.wa-historial ul{list-style:none;padding:0;margin:8px 0 0}.wa-historial li{padding:5px 0;border-bottom:1px solid var(--line)}
.wa-historial small{color:var(--mut);display:block}
@media (max-width:900px){
  .wa{grid-template-columns:1fr;height:calc(100vh - 130px)}
  .wa-info{display:block}
  .wa-lado{display:none}
  .wa.con-lado .wa-chat{display:none}.wa.con-lado .wa-lado{display:block}
  .wa-msgs{padding:10px 4%}.wa-b{max-width:85%}
}
.wa-acciones button.perdida{background:transparent;color:var(--bad);border:1px solid var(--bad)}
.wa-acciones button.perdida:hover{background:var(--bad2)}
.wa-nav{font-size:12.5px}.wa-nav a,.wa-nav span{white-space:nowrap}.wa-nav small{text-align:center;flex:1}

/* Pantalla «WhatsApp» = WhatsApp Web: chats a la izquierda, conversación a la derecha */
.wa.wa-app{grid-template-columns:minmax(320px,32%) minmax(0,1fr)}
.wa-lista{display:flex;flex-direction:column;min-height:0;min-width:0;border-right:1px solid var(--line);background:#fff}
.wa-lista .wa-cab{background:#fff;border-bottom:0;padding:14px 16px 6px;justify-content:space-between}
.wa-titulo{font-size:21px;font-weight:600;color:var(--ink)}
.wa-lista .wa-cab small{color:var(--mut);font-size:12.5px}
.wa-buscar{margin:4px 12px 6px}.wa-buscar input{width:100%;border:0;background:#f0f2f5;border-radius:8px;padding:8px 12px;font:inherit;font-size:14px}
.wa-filtros{display:flex;gap:6px;padding:4px 12px 8px;flex-wrap:wrap}
.wa-filtros a{background:#f0f2f5;color:var(--mut);border-radius:999px;padding:4px 12px;font-size:13.5px;text-decoration:none}
.wa-filtros a.on{background:#e7fce3;color:var(--brandink)}.wa-filtros a span{font-weight:600}
.wa-lista .lista-chats{overflow-y:auto;flex:1;border-top:1px solid var(--line)}
.fila.sel{background:#f0f2f5}
.wa-app .wa-chat{border-right:0}
.wa-btn{background:#fff;border:1px solid var(--line);color:var(--brandink);border-radius:999px;padding:5px 12px;font-size:13px;text-decoration:none;white-space:nowrap}
.wa-btn:hover{background:#e7fce3;text-decoration:none}
.wa-dueno{margin:0}.wa-dueno select{border:1px solid var(--line);background:#fff;border-radius:999px;padding:5px 8px;font-size:13px;max-width:140px}
.wa-vacio{display:flex;align-items:center;justify-content:center;background:#f0f2f5;text-align:center;color:var(--mut);border-bottom:6px solid var(--brand)}
.wa-vacio h2{color:var(--ink);font-weight:400;font-size:26px;margin:16px 0 8px}.wa-vacio p{font-size:14px;line-height:1.5}
@media (max-width:900px){
  .wa.wa-app{grid-template-columns:1fr}
  .wa-app .wa-vacio{display:none}
  .wa-app.abierto .wa-lista{display:none}
  .wa-app:not(.abierto) .wa-chat{display:none}
  .wa-dueno{display:none}
}
.wa-app .wa-chat .wa-atras{display:none}
@media (max-width:900px){.wa-app .wa-chat .wa-atras{display:flex}}
.wa-cab .canal{display:none}
main:has(.wa){max-width:none;padding:12px 16px}
/* Desplegable de la búsqueda en vivo */
.bx{position:absolute;left:0;right:0;top:calc(100% + 4px);z-index:50;background:#fff;border-radius:10px;
  box-shadow:0 6px 24px rgba(11,20,26,.18);max-height:min(70vh,520px);overflow-y:auto;min-width:300px;text-align:left}
header .bx{left:auto;right:0;width:380px}
.bx-tit{font-size:12px;font-weight:600;color:var(--brandink);padding:10px 14px 4px;text-transform:uppercase;letter-spacing:.3px}
.bx-it{display:flex;align-items:center;gap:10px;padding:8px 14px;color:var(--ink);text-decoration:none;font-weight:400}
.bx-it:hover,.bx-it.on{background:#f0f2f5;text-decoration:none}
.bx-canal{flex:0 0 26px;width:26px;height:26px;border-radius:50%;display:flex}.bx-canal svg{width:100%;height:100%}
.bx-canal.ic-wa{background:var(--verde)}.bx-canal.ic-ig{border-radius:8px;background:radial-gradient(circle at 30% 107%,#fdf497 0%,#fd5949 45%,#d6249f 60%,#285aeb 90%)}
.bx-c{flex:1;min-width:0;display:flex;flex-direction:column}
.bx-c b{font-weight:500;font-size:14.5px;display:flex;gap:8px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.bx-c b time{margin-left:auto;font-size:12px;color:var(--mut);font-weight:400}
.bx-c small{color:var(--mut);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.bx mark{background:transparent;color:var(--brandink);font-weight:700}
.bx-nada{padding:14px;color:var(--mut);font-size:13.5px}
@media (max-width:760px){header .bx{left:0;right:0;width:auto}}
.bx-n{min-width:0;overflow:hidden;text-overflow:ellipsis}
header .buscar-nav input{width:260px}
@media (max-width:760px){header .buscar-nav input{width:100%}}
/* Adjuntar foto o PDF */
.wa-clip{flex:0 0 42px;height:42px;display:flex;align-items:center;justify-content:center;color:var(--mut);cursor:pointer;border-radius:50%}
.wa-clip:hover{background:#e9edef}.wa-clip svg{width:24px;height:24px}.wa-clip input{display:none}
.wa-clip.off{opacity:.4;cursor:default}
.wa-adj{display:flex;align-items:center;gap:6px;background:#fff;border-radius:8px;padding:0 4px 0 10px;height:42px;max-width:220px;font-size:13px}
.wa-adj[hidden]{display:none}.wa-adj b{font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.wa-adj .wa-adj-x{background:transparent;color:var(--mut);width:28px;height:28px;padding:0;flex:0 0 28px;border-radius:50%;font-size:18px}
.wa-img{display:block;margin:-2px -4px 4px;border-radius:6px;overflow:hidden;max-width:320px}.wa-img img{display:block;width:100%;height:auto}
.wa-doc{display:flex;align-items:center;gap:10px;background:rgba(11,20,26,.05);border-radius:6px;padding:10px;margin-bottom:4px;
  color:var(--ink);text-decoration:none;font-weight:400}
.wa-doc-ic{background:#e5484d;color:#fff;font-size:11px;font-weight:700;border-radius:4px;padding:6px 5px}
/* Visita técnica en la tarjeta */
.wa-vis{font-size:12.5px;border-radius:999px;padding:4px 10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:280px}
.wa-vis.preferencia{background:#fff4d6;color:#7a5200}.wa-vis.confirmada{background:#e7fce3;color:var(--brandink)}
.wa-visita{padding:12px 18px;border-bottom:8px solid #f0f2f5}
.wa-visita h4{margin:0 0 8px;font-size:13px;color:var(--brandink);text-transform:uppercase;letter-spacing:.3px}
.wa-visita p.wa-vis{border-radius:8px;white-space:normal;max-width:none;margin:0 0 8px;font-size:13.5px;padding:8px 10px}
.wa-visita details{margin-top:8px}.wa-visita summary{cursor:pointer;color:var(--brandink);font-weight:600;font-size:14px}
.wa-form{display:grid;gap:8px;margin-top:8px}.wa-form label{display:grid;gap:3px;font-size:12.5px;color:var(--mut)}
.wa-form input,.wa-form select{border:1px solid var(--line);border-radius:8px;padding:7px 9px;font:inherit;font-size:14px;color:var(--ink)}
.wa-form button{justify-self:start}
.wa-visita .wa-btn{display:inline-block;margin:2px 0 6px}
@media (max-width:900px){.wa-cab .wa-vis{display:none}}